"Customer Service Concerns Still Dog E-Business" by Judy DeMocker

From the article:
Despite the confusion, consumers clearly want to control access to their personal information. More than 10 million people registered last week with the new national Do Not Call list, hoping to opt out of telephone solicitations.

This relates to this blog entry.

I have to say - I think that the author's conclusion that people signing up for the Do Not Call List was due to them wanting to control their information is the wrong conclusion (and the do not call list shouldn't even be part of this - that list is going to be sold by the government to telemarketing companies - so how this relates to "controlling" your personal information I'm not sure). I know the reason I registered had nothing to do with controlling my information and everything to do with not getting phone calls. People who are truly concerned (or paranoid), will call their credit card company(s) and ask to be removed from marketing lists. I'm curious about the people who were polled in the survey that is the root of all these articles that are springing up about "concerns about online privacy." Who were they, where do they live, what is their income level, do they purchase items from the internet? I guess I'm going to have to actually read the damn report.