OK, we have gotten a few negative reviews on Amazon, not bad considering how many FlexStands we have sold through them.
It frustrates me though, because the people reviewing there aren't my customer, they are indirectly but they are really Amazon's customers so I can't contact them (I don't know how to).
So, if you are reading this blog, because you are thinking about buying a FlexStand(tm) (from where ever, Strange Solutions, or Amazon....)
Strange Solutions is very customer service oriented. When we started out selling the FlexStand we sold 100 and then realized that the bottom of the post was breaking off so what did we do? We sent an e-mail to all our customers to let them know that we had found out that it could do that and offered to send them a replacement one (that would not break) no charge.
I think we had just started selling them, and I decided that the wire clips were (admittedly) not the best answer for wire control (they look really cool in pictures though). So, what did we do? Well, we added Velcro strips to the product and then just mailed out some Velcro strips to the people who had already bought a FlexStand.
I guess what I'm saying is that I'm just a bit frustrated and hurt because people don't think to contact us when they have a problem with their FlexStand.
Thanks for reading.
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