Worker unrest? Gasp!
I'm telling you, people who outsource off shore are setting themselves up for a world of hurt in the next few years. Not only are you dealing with people who will do exactly what you tell them to do, you are dealing with different cultures. Telemarketing is probably an OK thing to outsource (thanks to the do not call list that may dwindle off to nothingness anyway). But moving critical application development to a foreign country (CHINA? for crying out loud? How about you send the code / idea / hardware you want to work with to Cuba and North Korea too?) is suicide. Not only is your application going to be riddled with security risks (oh, I'm not worried about that, I've got QA...go ahead and live in your little world) and probably ripped off and developed by another team to sell to your customers (and competitors). And, when your customer calls in for support, and gets the person with a funny accent, who doesn't speak English that well, you will alienate your customer base. Sure, all this stuff looks good on paper, but when customers find out what you are doing (hello HP?) and they discover that you offer 24/7 support, but it is scripted and sucks - they will go away, they won't tell you why (unless they like you), they just won't renew the contract, upgrade to the next version, whatever keeps your revenue coming in. That is going to affect the bottom line but by the time that happens, I hope that your customers have moved to a company that kept their customer service / development here in the US and that that company will keep that customer for life, cutting you out.

Man! OK. I'm feeling a little bit better.